When it comes to excellent SMB customer service, there are many things a local business needs to focus on, from making sure their website is contact-friendly to ensuring they provide quick follow up and resolve customer issues. But, what aspect of customer service is most important to consumers?
In our January survey, we asked just that — and 39% said being easy to contact via phone, form, or chat should be a top priority for local businesses. A close 36% said their top expectation from SMBs is answering the phone or calling back quickly. Check out the infographic below for the full results of our poll on customer service value.