39% Say Being Easy to Contact is Top Customer Service Expectation

SMB Customer Service Expectations

When it comes to excellent SMB customer service, there are many things a local business needs to focus on, from making sure their website is contact-friendly to ensuring they provide quick follow up and resolve customer issues. But, what aspect of customer service is most important to consumers?

In our January survey, we asked just that — and 39% said being easy to contact via phone, form, or chat should be a top priority for local businesses. A close 36% said their top expectation from SMBs is answering the phone or calling back quickly. Check out the infographic below for the full results of our poll on customer service value.

Top Customer Service Expectation Poll Results

Tamara Weintraub

Tamara is a content marketing manager at ReachLocal with over 7 years experience in B2B marketing and has a nerd-level affinity for software and technology. She specializes in helping local businesses succeed online, writing and learning about Google, search advertising, SEO, and social media marketing. When she's not writing about online marketing, you can find her watching cult TV and hanging out with her Doberman.

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