We are excited to announce that ReachLocal has won two 2016 Confirmit ACE (Achievement in Client Experience) Awards. ReachLocal was recognized for Innovation in Customer Engagement and in the Overall Business Impact category. This is the second year in a row that ReachLocal has been recognized with a Confirmit ACE Award.
These awards highlight ReachLocal’s dedication to listening to our clients and driving change across our business through our Voice of the Customer Program, which tracks metrics related to product satisfaction, service satisfaction, and sales satisfaction. This program has helped us measure the service we’re providing our clients and make improvements based on their feedback.
“ReachLocal has demonstrated a genuine commitment to listening to its customers in an effort to better understand their needs and drive positive change across the business,” said Henning Hansen, President and CEO of Confirmit.
The ACE Awards program celebrates outstanding achievement in customer experience, and we are extremely proud of our employees for continuously providing excellent client experiences to all our customers. Learn more about the ACE Awards here.