This is the third post in our Reviews FAQs series where we answer frequently asked questions about online reputation management.
We’ve talked about the best way to respond to (negative) reviews, but what about positive reviews? Do you even need to respond to them online?
Here are three reasons you should respond to positive reviews:
- It lets the reviewer know you read their review.
- It shows your appreciation for their positive review.
- It can help your business’s personality come through.
Responding to positive reviews is much easier than responding to negative reviews, in my opinion. You can let the reviewer know that you appreciate their review, appreciate them taking the time to let you know about their experience, and let them know how happy you are that they had a good experience.
There’s nothing better than getting a positive review and being recognized for your hard work and great service.
Come back next week for the next blog post in our Reviews FAQs series – we’ll be talking about what you can do about negative reviews.