How Do I Respond to Negative Online Reviews?

What do you do when someone leaves a complaint or negative review about your business online? How you respond not only says a lot about your business, it can also affect how other people who read the reviews perceive your company, ultimately affecting the bottom line. In this edition of Talking with ReachCast, we discuss a three-step process for dealing with negative reviews:

Preparing to leave the response
Crafting the right response
Following up

Has your business ever received a negative review online? Did you find it in a timely manner? Did you know how to respond? Leave your thoughts about negative reviews in a comment!

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