How Do I Respond to Negative Online Reviews?

What do you do when someone leaves a complaint or negative review about your business online? How you respond not only says a lot about your business, it can also affect how other people who read the reviews perceive your company, ultimately affecting the bottom line. In this edition of Talking with ReachCast, we discuss a three-step process for dealing with negative reviews:

  1. Preparing to leave the response
  2. Crafting the right response
  3. Following up

Has your business ever received a negative review online? Did you find it in a timely manner? Did you know how to respond? Leave your thoughts about negative reviews in a comment!

Read More About Online Reputation Management & Reviews


Tiffany Monhollon

Tiffany Monhollon is an award-winning content, community, and social media marketing strategist who is passionate about helping businesses and professionals succeed online, currently serving as Director of Content Marketing at ReachLocal. She develops integrated strategies from the ground up, incorporating content, community, and social tactics to deliver online marketing, search optimization, social engagement, and reputation management results. She speaks and writes about online marketing and social media for sites like Entrepreneur, MarketingProfs, Small Business Trends, Media Post, Social Media Today, Business 2 Community, and the ReachLocal Online Marketing blog.

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