Poll: what is your top customer service requirement?

Poll: What Is Your Top Customer Service Expectation?

Great customer service is a cornerstone to running a successful business. And, with the rise of social media, local listings, and review sites in the local search results, it’s more important than ever for any local businesses to have a glowing online reputation. So, whether it’s taking to the the web to handle customer issues or simply providing a great experience in person or over the phone, making customer service a priority is key to getting new customers and keep them coming back.  So, we want to know: what

Report: SMBs Need Mobile Website

30% Say SMBs Need a Mobile Website in 2015

When we asked our readers what local businesses should stop doing in their online marketing 2015, 30 percent answered “Having a non-mobile website.” As we begin this new year, the evidence for having a mobile-friendly or mobile-responsive website is overwhelming, and, business owners and consumers alike agree that it’s a top priority for 2015. What else should businesses stop doing in 2015 when it comes to their digital marketing? 28% of our respondents said sending calls to voicemail. And, at 14%

SEO tips for getting found by local consumers

5 Essential SEO Tips for 2015

Google made a lot of updates to its search algorithm in 2014, and 2015 won’t be without a whole new set of changes. But until those new changes actually happen, we can predict which online trends will weigh most heavily on organic search, including local, mobile, and social media. Here are our top SEO tips for local businesses as we head into 2015. Have a Mobile Website How does your website behave in mobile search? It’s important to look at

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Inspiring Blog Posts

Our Top Posts of 2014 & What You Can Learn From Them

This year, we were thrilled to re-launch the ReachLocal blog with a brand new look and feel in August and have been overwhelmed with the positive response to the new site. As we close out the year, we want to take a look at some of our top posts from 2014 and what you can learn from them. And, we’d love to hear your thoughts on what you’d like to see covered on the blog! 5 Common SEO Myths Debunked

2015 Small Business Marketing Trends on Tablet

12 Small Business Marketing Predictions for 2015 from the Experts

What will be hot in small business marketing for 2015? We asked a dozen top digital marketing experts to share their trends and predictions for small businesses in 2015 to help you kickstart your planning and help you stay on top of what’s next. We wanted to know: What digital marketing trend or prediction is most important for small businesses in 2015? Here’s what we heard from top experts: 1) Technology and data will empower SMBs to better know their customers,

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ReachLocal Review: Cupertino Plumbing

ReachLocal Review: How a Home Services Client Boosted Sales

Frank Cardia, owner of Cupertino Plumbing, made the switch to online marketing after he realized his print campaign wasn’t getting him the leads and customers he wanted. He turned to ReachLocal’s digital marketing solutions, including search engine advertising, a responsive website, and the integrated ReachEdgeTM lead conversion software. Working with a team of digital marketing experts, he was able to tap into new markets and ultimately increase his revenue. “When I found ReachLocal, they opened my eyes and showed me

Lessons from this year's viral marketing trends

Lessons from This Year’s Top 3 Viral Marketing Trends

While there’s no secret formula to creating a marketing campaign that “goes viral,” there are a few keys to making marketing that gets talked about – even if it’s just within your business or industry or among your social media fans. Take look at these top marketing trends from 2014 and the campaigns that took off, along with our tips that you can apply to your own digital marketing. 1. The ALS Ice Bucket Challenge According to the ALS Association,