Poll: What Is Your Top Customer Service Expectation?

Poll: what is your top customer service requirement?

Great customer service is a cornerstone to running a successful business. And, with the rise of social media, local listings, and review sites in the local search results, it’s more important than ever for any local businesses to have a glowing online reputation. So, whether it’s taking to the the web to handle customer issues or simply providing a great experience in person or over the phone, making customer service a priority is key to getting new customers and keep them coming back.  So, we want to know: what…

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How to Prep Your Team for a New Crop of Seasonal Customers

How to prep for a new crop of customers

Small Business Saturday is just days away, and that means one thing for many small businesses – a big influx of new customers is headed your way. Congratulations! Now, don’t panic. With the right preparation and planning, you can make sure your business is ready for any new crop of seasonal customers – whether during an event like the holiday shopping season or a normal peak in prime business time. Here are seven things to check off your list: 1)…

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17 Tips to Help You Handle Online Complaints & Negative Reviews

Tips for dealing with online complaints & negative reviews

No matter how well you run your business, chances are at some point you’ll have to deal with online complaints, upset customers, or negative social media comments. How well you handle these situations can impact your online reputation and sometimes even mean the difference between keeping or losing a customer. So here’s a round up of 17 tips for dealing with angry customers, negative reviews, social media complaints, and negative tweets, along with links to the full articles so you…

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Solve These 3 Problems to Save Your Business from Complaints

Customer Complaints | ReachLocal Blog

For any local business, no matter how excellent the customer service is, how groundbreaking the products are, or how well the company is known, there will always be a time when customer complaints come up. You can’t please everyone. However, there are some things you can do handle the complaint with care and make things right for the customer. Here are three examples of common issues that cause customers to complain about your business, and what you can do to…

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Are Customers Choosing Your Competitors Over You?

Are Customers Choosing Your Competitors Over You?

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton As a business owner, you know that attracting prospects and turning them into customers is the lifeblood of any company. But have you ever thought about why someone would choose a competitor over you? If you’ve ever lost a prospect to a competitor (it happens to the best of them),…

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4 Signs You Are Making Your Customers Angry & What To Do About It

4 Signs You Are Making Your Customers Angry & What To Do About It

Your online reputation helps build a strong foundation when it comes to potential customers choosing your business over competitors. In fact, according to one survey, 88% of respondents’ purchasing decisions were affected by the positive or negative reviews they read. But if you aren’t doing everything you can to ensure that what’s being said about you online is positive, then you could possibly upset potential customers before they even get to experience your business for themselves. Here are four telling…

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7 Tips for Recovering from a Bad Customer Experience

As much as every business would love for each of its customers to have an excellent experience each time they do business with them, in the real world, that’s not always how it works. Even the best brands and businesses have customers who, from time to time, have a less-than-positive experience – for a variety of reasons. So, here are seven tips for how to recover when a customer has a bad experience with your business. 1. Address the Complaint…

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Customer Feedback Goes Online

Online customer reviews

The Web is not only a powerful tool consumers use to find and research local businesses online. New research shows that more and more consumers prefer to share their feedback about a company online as well. In fact, a new report showed that across all age brackets, consumers would prefer to email feedback to a company they’ve done business with rather than call them on the phone. And, consumers among various age groups are using social media platforms to provide…

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The Value of Building Your Fan Base

As a local business owner, it’s critical to build your business web presence so you’re found by consumers wherever they are spending their time online, from search engines to social media sites and beyond. When it comes to social media marketing, establishing and growing your fan base is important, too. Just how important? For starters, in one study, 50% of small business owners reported gaining new customers via social media sites like Facebook and LinkedIn, as noted in a recent…

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Nipping a Negative Review in the Bud: How to Deal with an Angry Customer

How To Handle An Angry Customer

For any local business owner, dealing with an angry customer in person or on the phone is sometimes just part of doing business. And poor customer experiences have the potential to turn into a negative review or comment on a review site, social media page, or other websites. But situations like these don’t have to affect your online reputation – especially if you can recognize the issue early and turn that negative experience into a positive one. Plus, how you handle…

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